Why? Our energy and focus are directed at managing the pressure or strong emotion, leaving little room for adjusting our behavioral style. Stress tends to amplify our natural style, sometimes to our detriment.
Consider a team meeting where emotions run high and arguments happen. D-styles are talking over everyone, appearing insensitive. I-styles are passionately defending their views or losing focus of the task at hand. S-styles may become stubborn or withdrawn. C-styles avoid heated discussions or appear condescending.
Who's being difficult? Each side feels the other is being difficult. Since we cannot control others' behaviors, let's focus on what we can do. How can we improve our interactions using DISC?
While we are more complex than our behavioral style, here are simple approaches for each DISC style:
Dominant (D) Personality Characteristics: Assertive, decisive, results-oriented
🟥 Direct approach: Address issues head-on. Avoid chit chat.
🟥 Focus on solutions: Stay on task and offer clear, achievable goals.
🟥 Respect their time: Move quickly. Get to the point.
🟥 Highlight personal benefits: Frame suggestions in terms of how they will win.
Influential (I) Personality Characteristics: Sociable, enthusiastic, persuasive
🟨 Let them speak: Allow space for open expression and new ideas.
🟨 Show interest and enthusiasm: Engage actively with positive energy.
🟨 Focus on the positives: Highlight strengths, achievements, and opportunities.
🟨 Allow flexibility: Provide options and encourage creative collaboration.
Steady (S) Personality Characteristics: Patient, reliable, supportive
🟩 Be patient: Allow them time to process and respond without pressure.
🟩 Provide stability: Build trust through clear, steady communication.
🟩 Show support: Offer reassurance and maintain a calm demeanor.
🟩 Explain benefits: Show how the action leads to improved outcomes.
Conscientious (C) Personality Characteristics: Analytical, detailed, cautious
🟦 Be factual and prepared: Present facts, data, and logical reasoning.
🟦 Acknowledge their expertise: Acknowledge alongside the need for precision.
🟦 Provide time for processing: Give space and provide clear expectations.
🟦 Respect need for precision: Stay logical and objective, even if discussions become tense.
Keep in mind that what feels challenging to you may be a difference in styles. And, if you're frustrated with them, they might feel the same towards you.
Consider these strategies to enhance the interaction:
By leveraging DISC, you can navigate challenging interactions more effectively, fostering better relationships and achieving productive outcomes. Understanding and adapting to different personalities can help you understand perspectives and transform difficult situations into opportunities for growth and collaboration.